Refunds and cancellation

The free trial

Every plan starts with a 7-day free trial. You are not charged during the trial. If you cancel before it ends, you are never charged at all.

The 30-day guarantee

If you are not happy with Chartrooms, contact us within 30 days of a payment and we will refund it in full. You do not need to give a reason, and we will not ask you to sit through a retention pitch.

Refunds are returned to the original payment method where possible, normally within 14 days of approval. Your bank may take a few days more to show it.

Cancelling

Cancel any time from your account, or by emailing support@chartrooms.app. Cancelling stops the next payment. You keep access until the end of the period you have already paid for — we do not cut you off the moment you cancel.

The free rooms stay free after you cancel. Your progress, streak and saved work remain on your account.

Who processes the payment

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle handles the transaction, tax and refunds, and their buyer terms apply alongside ours. You can request a refund through Paddle directly or through us — either route works.

Exceptions

We may decline a refund where an account shows clear abuse — for example bulk purchases made to extract content and immediately refunded. This is rare and we will always explain the reason.

Questions about any of this: contact us.